Politique d’expédition

At evevup.com, all orders are processed as quickly as possible. Our goal is to ship your items fast and provide the best customer experience from start to finish.

Shipping Locations

We currently ship our products to customers in the United Kingdom and worldwide.

Order Processing Time

Orders are typically processed within 1–3 business days (Monday through Friday). Orders placed after our daily cut-off time, on weekends, or on public holidays will be processed on the next business day.

Order Cut-Off Time

Our daily order cut-off time is 6:00 PM.

Orders received after this time will enter processing on the following business day.

Delivery Time

Estimated delivery times are as follows:

Processing Time: 1–3 Business Days (Monday to Friday).

Transit Time: 7–15 Business Days (Monday to Friday).

Total Delivery Time: 8–18 Business Days (Monday to Friday).

Delivery estimates begin after an order has been dispatched and may vary depending on your location or courier operations.

Shipping Cost

Orders over £49.99: Free Shipping
Orders under £49.99: £9.99 Shipping

Remote Locations

If your shipping address is in a remote area (e.g., Puerto Rico, Alaska, and certain rural zones), additional remote delivery fees may apply. Our customer service team will contact you if this is required.

Military Addresses

Please note that APO, FPO, and DPO addresses cannot be shipped to using commercial couriers such as UPS, FedEx, DHL, or TNT. In most cases, we are unable to deliver to military mail locations.

EU Duty-Free Channels

For certain EU destinations, we may use duty-free shipping channels. The declared customs value may be written lower than the actual product value to help reduce import fees.

Delivery Responsibility

Our shipping responsibility ends once the carrier confirms the package has been delivered to the address you provided.

If the tracking information shows “delivered” but the package cannot be found at your location, we are unable to offer replacements or refunds. After official delivery verification, responsibility shifts to the customer.

We are not responsible for shipments that cannot be delivered after multiple delivery attempts. Customers must coordinate with the courier to ensure successful delivery. If a package is returned to evevup.com due to being undeliverable, no refund will be issued.

Delivery Failed

If the package delivery failure is caused by the recipient (e.g., customs clearance issues or other reasons on the recipient's end), the recipient will be responsible for the resend shipping fees.

Customs Clearance & Duties

Buyers are responsible for cooperating with customs when needed. If customs requires additional documents, confirmation, or tax payments, the buyer must respond promptly.

Failure to comply with customs procedures may result in delivery failure, returns, or package destruction. In such cases, all related losses or fees are the buyer’s responsibility.

Customs duties, VAT, and other government-imposed taxes are the responsibility of the buyer. We strongly recommend reviewing your local tax policies before ordering.

Country-Specific Delays

Due to low postal efficiency in Colombia and South Africa, delivery may take 60 days or longer.

If you require faster delivery, please contact our customer service team to upgrade to express shipping via UPS or FedEx. Additional charges will apply.